Mobile Web Readers

The mobile phone has become so important to our everyday existence that we feel lost without it!  

It is truly a personal digital tool that has transcended it’s “phone-i-ness”.  The killer app started simply as the “voice phone” – imagine you could connect live with any person – from anywhere and any time of day.  Next, and building this past year, it has been about connecting this device to the Internet – The Mobile Web.

By connecting the mobile device to the Internet, the “phone” has become a personal web enabled information machine.  You can get to a portable website, and handle any web based application – anywhere you are. Suddenly it is in fashion to make your website mobile friendly.

Today we are standing at the forefront of the next evolutionary chapter – and retailers need to listen up!

That ‘oh-so-indispensible’ device is about to give your wallet a run for its money. 

By linking our personal mobile device to everyday transactions, enter the next “can’t do without”  – mobile commerce.   Purchase anything, anywhere – and use the device to move currency! 

There are 3 formats most often used for mobile commerce today:


With all of this focus on new mobile payment formats,   every retailer needs to have mobile commerce on their radar now.  Mobile web readers will soon become mobile web buyers.

How will mobile payments help to ease transactions between buyers and sellers?  What do you need to do now to prepare for this inevitable future?

We present the top 10 things every retailer should know now about mobile commerce:

1. Mobile Internet usage continues to grow – US mobile web usage alone grew over 110% in 2009.  Retailers that do not have a mobile commerce site will be behind the curve in 2010 as more people conduct transactions on mobile.

2. Mobile Drives In- Store Commerce – Mobile search for a retail locations will become among the number one uses for the device.  Store locators on mobile sites are a quick way to assure that the mobile consumer will find you when they are out and about. 

3. Shopping All The Time – Further breaking the ‘bricks & mortar’ boundaries, mobile retail allows customers to make transactions even when they aren’t in front of the computer.

4. Powering the Impulse  – The mobile Internet is great for impulse shopping. Mobile couponing and in store discounts really help to create excitement for buying.

5. Comparison shopping  – Mobile sites help customers to comparison-shop while they are out and about – further in store comparison shopping will be huge! 

6. Inventory management– Consumers can check in-store availability via a retailer’s mobile site the ultimate great experience for your customers.

7. Marketing  – Retailers can ask consumers to opt-in to receive coupons, special offers and ongoing mobile “just in time” specials. 

8. Check order status wherever, whenever – A mobile site also serves as a 24/7 customer service representative. Consumers can check their order status right from the retailer’s mobile site.

9. Location-based services – Retailers can use mobile to target consumers who have opted-in and are close to their retail locations. Special promotions by geography will be  welcomed by those who choose to receive them.

10. True Multichannel and Brand Alignment – Be there or be square - that's right- your teenagers will get it immediately.  The mobile channel needs to be a part of any retail brands offering.


The Top 10 adapted  from information provided byGiselle Tsirulnik, Article from The Mobile Marketer

If we had to pick our favorite geological era - it would be the Cambrian when there was a profound radical change of life on earth. The very rapid explosion of new animal and plant life on earth is a bit like what we are about to experience in the mobile era.  Diversification of a great number of organisms occurred over a very short period of time.  As we enter 2010 we are experiencing the launch of a huge number of new mobile devices.  Some centered around a phone while others are more functionally focused on reading or gaming. 

Every one of these devices will have the ability to connect to the Internet.
Get ready for your Internet based content to be seen on any of 1000’s of mobile platforms.
Hint: you’ll want to have a mobile site built and managed just so these devices can take advantage of your content.

Smart Phones on the Rise

This recent IDC Press release tells the story: Nokia, Research In Motion, Apple and Android based "converged" devices continue to rise quickly.

According to Wikipedia there is no industry standard about what exactly constitutes a smart phone.    We know one when we see one.  Truth is “Phone” will only be a slice of what this device will come to mean to the human race.  Why not a “Smart Camera” or a “superintelligent music player”?   A smart phone can do a lot and they are built very differently than the more single focused ‘feature phone’, which was really built to make phone calls on the go.   One thing we know for sure, the Smart Phone penetration is on the rise globally. 

The combination of readily available big bandwidth (3G and above) and these ‘smart’ devices make a compelling reason for people to move to the full featured device. The smart phone market will climb to 37 percent of global handset sales in 2014 with emerging markets as the key growth engine, according to a new report from Pyramid Research. Cambridge-based Pyramid estimates that smart phones will account for a 16-percent share of total handset sales in 2009.  Also everyone expects that 2010 will be the year China takes top spot for Smart Phone sales – as iPhone will enter that market.  Also from Pyramid, they forecast that Brazil, Turkey, India and Nigeria will be the fastest growing market for smart phones over the next 5 years.

But something else is going on- as smart phones rise in the market – so do a number of other  functionally focused mobile devices.  For example, this holiday season we've kicked the launch of a number of ebooks into high gear.  Like game consoles, these are single purpose mobile devices and the early success of Kindle proves we are more than willing to own a few mobile devices to do everyday things.  Nooks, Kindles, the Sony eBook or any mobile web readers all have a chance to own a piece of this rapidly advancing market.

Growth of the mobile web has reached a Cambrian-like level of diversification of devices. You’ll want to think about the state of your business content as it will most certainly be accessed by these mobile organisms.  If you develop a mobile website you will be in the best position to capture the market that are already accessing the Internet anywhere they can!  Today MoFuse optimizes your mobile content on nearly 5,000 different mobile devices worldwide including Sony Playstations, Kindle and any smart or feature phone.   We can help you win in this new era.

Oh yes- it matters very much.

It’s happening before our eyes, the mobile web is growing up.  Exactly one week ago Google announced that it was acquiring mobile advertising industry leader, AdMob.

What does this mean?

The mobile web really is (as we’ve said 100 times before) a separate and important digital medium that you can no longer ignore. Google knows that mobile devices represent the largest penetration of any technology on the planet.   There are about 1 Billion desktop computers in the world and nearly 1 Billion Automobiles, but there are 4 Billion mobile devices!  With all of that reach (and attention) somebody will make money monetizing the mobile real estate that is accessed on all of those devices. The growth of the mobile web is just beginning.

We will look back on this event as a defining moment for the industry.  

This strategic acquisition by Google sends a strong signal that the mobile web is ready for prime time.    It signals that Google understands that traffic on the mobile web will no longer be guided by the carrier's initial landing page ('on deck' as it is termed in the industry).  Google has seen a 5X mobile search growth over the past 2 years.  Usage patterns of the mobile web have evolved significantly and are proof that people will seach, find destinations and link to mobile web pages directly- the same behaviors as the desktop web.  This movement 'off deck', away from the carriers 'guiding' you to the sports, news, weather  or any sites THEY want you to see, is a key change.   With more eyeballs, going to more mobile sites on their own -   more publishers will be able to make money on mobile advertising. 

AdMob is a leader in mobile advertising and supplies superior services for serving mobile ads and equally as important, for reporting on mobile web analytics.  Ad analytics give you insight into your mobile web readers or visitors, and include data such as: how many clicked, what kind of device were they using, what carrier, where were they on the globe when they responded, etc.   Serving ads to mobile devices is more complex than on the desktop web.  There are a relative handful of device types and web browsers on the desktop, but for mobile there are nearly 5,000 different devices worldwide.

Google’s acquisition of AdMob clears up the question- Is Mobile A Separate Channel?– it is. 

They acquired this mobile ad leader so they can "bring new innovation and competition to mobile advertising, and will lead to more effective tools for creating, serving, and analyzing emerging mobile ads formats."    They see it as a new channel and you should too.

What Does This Mean To You?

Often people ask us – why can’t I just use the ads that are being served on my desktop website, or why won't my ads from the desktop show up on mobile?  Mobile is a separate channel and there is a distinct audience with a specific demographic profile that you will want to understand and address.   Why only get ad revenue from your desktop site when you can also design and host a mobile website that will give you advertising revenue for a new class of customers – your mobile audience.

It is time to make your site mobile and discover the newest channel for reaching a global audience - ready to experience mobile ads!

Are people afraid to visit your website on a mobile phone browser?

Right now your mobile web readers are trying to get to your desktop site on a mobile phone only to find:

• It doesn’t load at all and they get an "http" error
• Load time from hell - Your site loads extremely slow and if they don’t absolutely love you, they are gone
• They can’t find what they are looking for, and if they do, links don’t work, the text is a mess!

With very little time and effort, you can put a site together that will knock their socks off!
MoFuse can tell you how to build a mobile website that isn't a horror show!

When designing sites for mobile devices you will need to think differently than you do for the desktop web.


Consider there are 3 essential driving forces for mobile design:

• Your viewers have limited and hugely variable display capabilities
• They have awkward and difficult input mechanisms (keys are not good, scrolling, pinching etc)
• The mode or context of the User when they are mobile, is completely different

 

MoFuse is here to help- we’ve developed some quick and easy principles to consider when building your mobile site.

The Guiding Principles for Mobile Design:

 
Design for “Getting to the Point”: 
Mobile people have little time to find information.  They will be impatient if you put many slow loading pictures or graphics or if they can’t figure out where to find information on your site- in an instance. You don’t want too much downloading  before they can get to your information.

Design for Efficiency:  
Mobile viewers are often going for something specific, a function or bit of information from you. Rarely are they meandering or surfing the way someone might on the desktop web.  As you think about the most likely items that they will want to access from you in a mobile context, you should consider putting those functions at the top of the site.


Design for Easy: 
Mobile devices have difficult input (tiny keys, small touch screen for example), don’t make your visitors struggle.  If you can give them 1 click to call you- do it.   Avoid convoluted paths to get to essential information (don’t nest pages of information unnecessarily).  If you can manage it, don’t make them scroll down more than 3 times, this is a good rule of thumb when designing mobile.

Design for Widest Reach: 
Although Smart Phone usage is on the rise and eventually will dominate the market, you really want to make sure even the smallest mobile devices can use your mobile site and have a great experience.

Don’t Annoy: 
Mobile devices have limited navigation.  For example consider most phones only have up and down scrolling,not side to side.  Because you are dealing with such small real estate, you’ll want to get to the point, being concise is extremely important.  Don’t make people “weed” through a lot of unnecessary text.

 

A lot of people think that the mobile web is just a “mini” version of the desktop web. That iPhone made it possible to simply miniaturize your desktop site so it works just the same on a mobile device.

That’s just not the case today nor will it be the case in the future.  You need to have a mobile friendly site, one that is designed with the mobile web readers front and center.

Why? 

The first reason is real estate- that's a no brainer.  Smaller screen, you need to be more effective at getting the essential messages out there.

Second is – well – how will the mobile web audience find you?  Search of course!
You've probably already been to Google and other search engines on the mobile web.
When you put a term in that search engine on a mobile device, do you think they use the same search algorithms and rankings as on the desktop web?

No, actually they use very different rankings when they know that a search is being done from a mobile device!

About a year ago  Google was awarded a patent for mobile search.  Their mobile search patent explains that…

"The mobile search result quality scores and the generic search result quality scores were generated according to different scoring formulas. Based on one or more terms in the search query, the search query is classified as a mobile query. As a consequence, one or more search result quality scores are modified to improve the sorting of search results that include both mobile and generic search results."   You can read up more on this patent here at SEO Principle.com.

In March of this year Google announced that their mobile traffic had quintupled since 2007.  It’s no secret that iPhone also has helped mobile search grow exponentially. It got more people interested in using the mobile web - and when we went there, we hurried right to our old habits: Search.

And the types of searches we do on mobile are different.  According to Google Mobile ad sales director Diana Pouliot, Local search on the mobile device indexes higher than the desktop by about two to three times.  So what does that mean?  It means as people are getting very comfortable using the mobile internet – they are doing what you might expect- searching for things, companies, entertainment, restaurant and more. 

No surprise, Google dominates mobile search  but there are a lot of mobile search engines out there.



So will a mobile search engine really be different?

Yes. 

First it will recognize the searcher is mobile and therefore the ranking algorithm will be different.   It is looking for a mobile version of your website.  Also Mobile search engines will offer relevant information based on location (and that is one reason why local mobile search will be important).

So once again you need a mobile web site built for the mobile web.  If you use a provider like MoFuse we enable your mobile site to automatically be entered into all of the mobile search engines.  You will be ready for SEO the minute you use our mobile web tools.

You need to add a mobile sitemap. Search engines such as Google discover information about your site by employing software known as "spiders" to crawl the web. Once the spiders find a site, they follow links within the site to gather information about all the pages. The spiders periodically revisit sites to find new or changed content. Google Mobile Web Search crawls and indexes sites that have been specifically designed for mobile phones and devices. By using Mobile Sitemaps to inform and direct their crawlers, they continuously expand their coverage of the mobile web and speed up the discovery and addition of pages to their mobile indexes.

The first step is realizing people will be searching for you on the mobile web - but most important you need to be ready with a mobile web enabled site- set up for Search!